Club99 Terms and Conditions

Welcome to club99. These Terms & Conditions ("Terms") form a legally binding agreement governing your use of the club99 platform. By accessing the club99 website or mobile platform, creating an account, or using any of our services, you are deemed to have fully accepted these Terms.

Club99 is an internationally licensed online gaming platform built with Bangladeshi users in mind. Our goal is to provide a safe, transparent, and entertaining gaming environment — and achieving that requires both us and our users to follow a set of clear guidelines.

The club99 platform is operated solely for entertainment purposes. Participation is entirely voluntary and a matter of personal choice. club99 makes no guarantee that you will earn money through gaming.

• Club99 reserves the right to modify, suspend, or discontinue any service at any time.
• In the event of a technical issue on the platform, club99 will attempt to resolve it promptly but is not liable to provide compensation.
• All content, logos, games, and designs on club99 are protected by intellectual property law.
• If any part of these Terms is found to be unenforceable, the remaining provisions will continue to apply.
• Club99 provides Terms & Conditions in both English and Bengali; in the event of any conflict, the Bengali version shall prevail.

You must provide accurate and complete information when registering for a club99 account. Accounts created with false information may be closed at any time and any balance may be forfeited.

• Each individual may open only one account. Multiple accounts under the same person are strictly prohibited.
• The name, phone number, and date of birth provided at registration must be verifiable.
• KYC (Know Your Customer) verification is mandatory before making a withdrawal.
• It is your responsibility to keep your account password and login details confidential.
• Allowing anyone else to use your account is strictly prohibited.

Club99 is strictly prohibited for anyone under the age of 18. We are committed to responsible gaming and the protection of minors, without exception.

• Age is verified at the time of account registration; additional documentation may be requested in cases of doubt.
• If there is evidence that a user is a minor, the account will be suspended immediately.
• Users from restricted countries or regions are not permitted to use club99.
• Members of professional sports organizations may not place bets on their respective sport.

Deposits and withdrawals on club99 can be made via bKash, Nagad, and Rocket. All transactions are processed through secure, encrypted connections.

• The minimum deposit amount is set by club99 and is subject to change.
• Withdrawal requests are typically processed within 15 to 30 minutes; however, delays may occur if KYC verification has not been completed.
• Using third-party payment methods (another person's mobile banking) is strictly prohibited.
• In cases of money laundering or suspicious transactions, club99 may withhold payment pending verification.
• Club99 is under no obligation to refund deposited funds, particularly once a bonus has been claimed.
• Any transaction discrepancies must be reported to support within 24 hours.

Club99 regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions that must be followed.

• The welcome bonus is available once only, on your first deposit.
• The required wagering requirement must be met before withdrawing a bonus (typically 15 to 30 times).
• There may be restrictions on which games can be played using bonus funds.
• Multiple bonuses cannot be used simultaneously unless explicitly stated.
• Club99 may modify, suspend, or cancel any bonus offer at any time.
• Any attempt to abuse bonuses through fraudulent means will result in the bonus and associated winnings being voided.

Club99 uses certified RNG (Random Number Generator) technology across all games, verified by an independent third party. All wins and losses are determined entirely by chance.

• The RTP (Return to Player) for each game is published on the club99 platform.
• If a technical error is detected in a game result, that round will be considered void.
• If a disconnection occurs, the game state is saved and can be resumed after reconnecting.
• In live games, the dealer's decision is final.
• In Sports Betting, payouts are processed after the match result has been confirmed from an official source.

The following activities are strictly prohibited to maintain a fair and safe environment on club99:

• Playing using software bots, automation tools, or artificial intelligence.
• Using multiple accounts to claim bonus benefits (bonus abuse).
• Attempting to hack or gain unauthorized access to club99's systems.
• Colluding with other users to influence game outcomes.
• Using club99 for money laundering or any illegal purpose.
• Threatening or harassing other users.
• Reproducing any part of the platform without club99's prior authorization.

Club99 reserves the right to suspend or permanently close any account without prior notice in the following circumstances:

• When evidence of a terms violation is found.
• Failure to pass KYC verification or submission of false information.
• When there is suspicion of fraudulent or suspicious activity.
• When the user voluntarily requests account closure.
• At the direction of a regulatory authority.

Users may request to close their account at any time. In such cases, the verified balance will be refunded (excluding bonuses).

Club99 is committed to protecting your personal information. Our full privacy policy is available on a separate page.

• Your information will not be sold to third parties.
• Your data may be used for service improvement and legal compliance purposes.
• All data is protected with 256-bit SSL encryption.
• For more details, visit our Privacy Policy Read.

Club99 believes gaming is for fun, not a guaranteed source of income. We want you to play safely and responsibly.

• You can set daily, weekly, or monthly deposit limits for yourself.
• Enabling the session timer will automatically log you out after a set period of time.
• Activating self-exclusion will automatically deactivate your account for the specified period.
• If you are experiencing problem gambling, our support team is always ready to help.

If you have a dispute with club99, please contact our support team first. Most issues can be resolved through direct communication.

• Club99 will provide an initial response within 48 hours of a complaint being submitted.
• For complex disputes, we will endeavor to provide a resolution within a maximum of 14 business days.
• If you are not satisfied with club99's decision, you may file a complaint with the relevant licensing authority.
• Mediation must be attempted before any court proceedings.

Club99 reserves the right to update these Terms & Conditions, in part or in full, at any time. Users will be notified via email or an in-platform notification before any changes take effect.

• Updated terms will take effect automatically 7 days after publication.
• If you do not agree to the updated Terms, you may request to close your account.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.