Club99 Privacy Policy

Welcome to club99. This Privacy Policy explains in detail how personal data is collected, processed, stored, and protected for users of the club99 platform. By using the club99 website or app, you are considered to have fully accepted this Privacy Policy.

We believe privacy is a fundamental right for every user. That is why club99 operates with full transparency and leaves no ambiguity in how user data is used. This policy was last updated in January 2026.

Club99 collects the following types of data to provide services and ensure user safety:

Club99 uses collected data strictly for defined purposes. We never use your data in ways that violate this privacy policy.

• Verifying identity information for account creation and management.
• Successfully processing deposits, withdrawals, and transactions.
• Used to maintain platform security and prevent fraud on club99.
• Recommending games and offers based on your preferences.
• Keeping you informed about promotions, bonuses, and important updates.
• Meeting legal obligations and regulatory requirements.
• Detecting unusual behavior to promote responsible gaming.
• Analyzing usage patterns to improve service quality.

Club99 retains your data only for as long as necessary or legally required. Even after account closure, certain information may be kept for a defined period.

• Active account data: Retained for as long as the account remains active.
• Transaction records: Retained for up to 5 years as required by law.
• KYC documents: 3 to 7 years, as required by regulatory guidelines.
• Gaming history: up to 2 years after account closure.
• Once the retention period ends, data is securely deleted.

Club99 never sells your data. However, in limited circumstances, it may be shared with specific third parties:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the limited data needed to process transactions.
• Regulatory Authority: Data may need to be shared with licensing or government authorities under legal obligations.
• Cybersecurity Partner: Certain data may be shared to operate our fraud detection systems.
• Legal Process: club99 is required to provide relevant data when ordered by a court or as part of an investigation.

Club99 uses cookies and similar technologies on its website. Cookies are small data files stored in your browser.

• Essential Cookies: Essential for login sessions and security; cannot be disabled.
• Performance Cookies: Used to monitor site performance and errors; can be disabled.
• Functional Cookies: Remembers your preferences and language settings; can be disabled.
• Analytics Cookies: Used to generate site usage statistics; can be disabled.

You can manage cookie settings through your browser. However, disabling essential cookies may cause some site features to stop working.

As a club99 user, you have the following rights over your personal data:

• Access: You can request a copy of the data club99 holds about you at any time.
• Right to Rectification: If any of your information is incorrect, you may request a correction.
• Right to Erasure: Where there is no legal obligation to retain it, you may request that your data be deleted.
• Right to Restrict Processing: You may request that your data be used only for specific purposes.
• Portability: The right to receive a copy of your data in a standard, portable format.
• Right to Object: Right to object to marketing communications.

Club99 takes special care to protect the privacy of users under 18. We never knowingly collect data from minors.

• Age is verified at registration, and users under 18 are not permitted to create an account.
• If we suspect that any minor's data has been collected, immediate action will be taken.
• Parents or guardians may contact support regarding their child's account.
• Any data found to belong to a minor will be deleted immediately.

Club99 uses industry-leading technology to protect your data. Our security framework provides multi-layered protection at every level.

• Transport Layer Security (TLS): All data transfers are encrypted.
• Two-Factor Authentication (2FA): An extra layer of protection for your account.
• Firewall & DDoS Protection: Protection against server attacks.
• Regular Security Audits: Regular security audits conducted by third parties.
• Staff Training: All club99 staff are trained in data protection.

Club99 reserves the right to update this Privacy Policy as needed. If changes are made, you will be notified in the following ways:

• The "Last Updated" date at the top of this page will be changed accordingly.
• For significant changes, users will be notified via email or platform notification.
• At least 7 days' notice will be given before any changes take effect.
• Continued use of club99 after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

Contact us for any questions, concerns, or to exercise your rights regarding your data. The club99 Data Protection Team is always here to help.

If you are not satisfied with club99's response, you have the legal right to file a complaint with the relevant regulatory authority.